售後服務政策｜After-Sales Service Policy

FŌVIΛ 致力於提供極致的保養體驗。從產品研發到包裝配送，我們對每一個細節都近乎偏執。若您的產品有任何問題，我們將竭誠為您提供最專業的支援。
FŌVIΛ is committed to providing the ultimate skincare experience. From R&D to packaging and delivery, we are obsessed with every detail. Should you have any issues with your products, we are here to provide professional support.

一、七天鑑賞期說明 (7-Day Appreciation Period)

根據《消費者保護法》，本網站提供自收到商品次日起算之 7 天鑑賞期。
According to the Consumer Protection Act, we provide a 7-day appreciation period starting from the day after receipt.

1. 鑑賞期非試用期：依鑑賞期辦理退貨之商品，須為全新未拆封狀態（含外層封膜完整）。已拆封之商品，請參考下方「30 天適膚承諾」。
   The appreciation period is not a trial period. Returns under the appreciation period must be unopened with intact seals. For opened products, please refer to our 30-Day Skin Fit Promise below.
2. 退回條件：退回之商品必須為全新狀態且包裝完整（含產品瓶身、外盒、贈品及隨附文件）。
   Returned items must be in brand new condition with complete packaging (including bottle, box, gifts, and all accompanying documents).

二、30 天適膚承諾 (30-Day Skin Fit Promise)

我們相信，適不適合，應該由肌膚來決定。在 FŌVIΛ 官方網站購買的正貨商品，即使已拆封使用，若發現不適合您的肌膚，仍可申請退貨。
We believe your skin should decide. For full-size products purchased on the FŌVIΛ official website, you may still request a return even after opening, if the product does not suit your skin.

1. 申請期限：收到商品之次日起 30 天內。
   Within 30 days from the day after receipt.
2. 適用範圍：僅限 FŌVIΛ 官方網站（foviaofficial.com.tw）訂單，其他通路依各通路規定辦理。
   Official website orders only. Orders from other channels follow their respective policies.
3. 不適用商品：初光雙萃體驗組（體驗用小份量商品）及聯名系列商品，不適用 30 天適膚承諾；未拆封者仍享七天鑑賞期。
   The First Glow Duo trial set (a small-size trial product) and all co-branded collection products are not covered by the 30-Day Skin Fit Promise; unopened items remain eligible for return within the 7-day appreciation period.
4. 剩餘份量：退回時須保留原容量三分之二以上，並連同剩餘商品一併寄回。
   At least two-thirds of the original amount must remain and be returned with the product.
5. 申請方式：每筆訂單可申請一次，請透過官方 LINE 告訴我們不適合的原因。若同一筆訂單中有兩組以上商品且皆已開封，請向客服說明原因。
   One return per order. Please share the reason via our official LINE. If an order contains two or more opened sets, please explain the reason to our customer service.
6. 退貨運費：寄回商品之運費由顧客負擔。
   Return shipping is borne by the customer.

三、瑕疵與損壞處理 (Defective or Damaged Items)

我們對產品包裝有極高要求，若因物流過程導致以下情形，我們將第一時間為您處理：
We maintain high standards for packaging. If any of the following occur during transit, we will assist you immediately:

1. 處理流程：若收到產品有毀損、漏液或品項不符，請於 3 日內拍攝清晰照片／影片，並透過官方 LINE 客服聯繫。
   If the product is damaged, leaking, or incorrect, please take clear photos/videos and contact our official LINE service within 3 days.
2. 物流費用：經確認為瑕疵商品，換貨之往返運費將由本公司全額負擔。
   Once confirmed as a defect, the Company will cover all round-trip shipping costs for the exchange.

四、退款作業流程 (Refund Process)

本站採用 PAYUNi（統一金流）系統處理款項，安全且快速。
We utilize the PAYUNi system for secure and efficient refund processing.

1. 信用卡付款：經確認退貨後，款項將原路退回至您的信用卡帳戶（實際入帳時間視銀行作業而定）。
   For credit card payments, refunds will be credited back to the original card account.
2. ATM／超商繳費：請提供您的銀行帳戶資料，款項將於收到退貨並確認無誤後 7–10 個工作天內匯入。
   For ATM/CVS payments, please provide bank account details. Refunds will be transferred within 7–10 business days after verification.

五、品牌權益與非授權銷售聲明 (Brand Rights & Unauthorized Resale)

為維護 FŌVIΛ 品牌形象及消費者權益，金皙國際有限公司嚴正聲明：
To protect the FŌVIΛ brand image and consumer rights, Chin-Hsi International Co., Ltd. solemnly declares:

1. 禁止擅自轉售：未經本公司正式書面授權，禁止將本網站產品於任何公開平台（如蝦皮、社交媒體團購等）進行二次販售。
   Unauthorized resale of products from this Website on any public platform (e.g., Shopee, social media groups) is strictly prohibited without prior written consent.
2. 無售後保障：凡透過非官方授權通路購買之產品，本公司不提供任何品質保證、售後諮詢或退換貨服務，且本公司保留對侵權者追究法律責任之權利。
   The Company provides no quality assurance, support, or return services for products purchased via unauthorized channels. We reserve the right to pursue legal action against infringers.